RETURN AND REFUND POLICY

At Kingland Marketing Company Inc., your satisfaction is our priority. We are committed to ensuring that every item you purchase meets your expectations. However, if something isn't right, we offer a fair and lawful return and refund process.

RETURN POLICY

You may request a return if:

The item received is defective, damaged, expired, or incomplete
The item is incorrect (wrong product delivered)
The item delivered is not as described or significantly differs from product listing

RETURN WINDOW

Returns must be requested within 7 calendar days from the date the item is received.
Items must be returned in original packaging, unused (unless defective), and with complete accessories, manuals, tags, or freebies (if any).

NON-RETURNABLE ITEMS

The following are not eligible for return or refund unless they arrived damaged or defective:

Perishable goods (e.g. food, seeds, etc.)
Personalized or customized items
Software or downloadable products
Sealed items that were unsealed by the customer (e.g. ink cartridges, DVDs)

REFUND PROCESS

Once the returned item is received and inspected:

You will be notified of approval or rejection of your refund request
If approved, your refund will be processed via your original payment method or store credit within 7-15 business days

Note: For payments via DragonPay or bank transfer, please allow processing time based on your bank's clearing schedule.

RETURN SHIPPING

If the item is damaged, defective, or incorrect, Kingland will shoulder the return shipping cost.
For other reasons (e.g. change of mind), return shipping may be shouldered by the buyer, and refund may be subject to inspection and approval.

HOW TO REQUEST A RETURN OR REFUND

Email us at raabanilla@kingland.ph or kinglandmarketingcompany@gmail.com

Include:

Your Order ID
Photos of the product and packaging
A brief description of the issue

You may also contact us at 0956-457-2521 for faster coordination.

Return & Refund Policy